Privacy Policy

Effective Date: December 9, 2024

Welcome to https://elixirweb.co.uk (the “Site”), operated by ElixirWEB. Your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our Site or use any of our hosting and related services (collectively, the “Services”).

By accessing or using our Site and Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personally Identifiable Information (“PII”)

PII refers to data that can identify, contact, or locate an individual. This may include:

• Full name

• Email address

• Billing and physical address

• Phone number

• Payment information (e.g., credit card, bank details)

• IP address and device/browser details

• Social media handles (if voluntarily provided)

We collect this information when:

• You register for an account

• You purchase a hosting plan or domain

• You contact us or subscribe to a newsletter

• You use or interact with our Services

Non-Personally Identifiable Information

We also collect general data such as browser types, referring pages, device type, and usage data (e.g., pages visited, time spent) through cookies and analytics tools.

2. How We Use Your Information

We use your personal information to:

• Provide, operate, and improve our Services

• Manage billing and account creation

• Respond to inquiries or support requests

• Send security updates, technical notices, and promotional materials (if opted in)

• Comply with legal obligations or enforce our Terms of Service

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences

• Enhance security

• Analyze site performance and visitor behavior

You may configure your browser to refuse cookies; however, some features of the Site may not function properly as a result.

More details are available on our [Cookies Policy page].

4. Third-Party Service Providers

We may share PII with trusted third-party partners that perform essential services on our behalf, including:

• Payment gateways

• Fraud prevention services

• Email service providers

• Domain registrars

• Technical support partners

These providers are only given access to data necessary to perform their services and are contractually obligated to protect your data in accordance with applicable laws.

5. Data Security

ElixirWEB uses industry-standard security practices, including:

• HTTPS encryption

• Secure data storage

• Firewall and access control policies

• Limited staff access to customer data

• Regular audits and security patches

Sensitive data like credit card numbers are transmitted securely via SSL and processed only by PCI-compliant processors.

However, no online system can be 100% secure, and we cannot guarantee the complete security of your data.

6. Data Retention and Deletion

We retain your data for as long as necessary to:

• Provide Services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

You may request deletion of your data by emailing [email protected]. We will process such requests within a reasonable timeframe, subject to legal and operational retention needs.

7. Your Privacy Rights

As a user, you have the right to:

• Access your personal data

• Correct or update inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent (where applicable)

• File a complaint with a data protection authority

To exercise any of these rights, please contact us at [email protected].

8. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe a child under 18 has provided us with personal data, please contact us immediately and we will delete the data.

9. Legal Compliance and Disclosures

We may disclose your personal data if required by law, regulation, court order, or law enforcement, or if we believe it’s necessary to:

• Prevent fraud or cybercrime

• Protect the safety of ElixirWEB, its users, or the public

• Enforce our legal agreements or policies

10. Changes to this Privacy Policy

We may update this Privacy Policy at any time. Material changes will be announced on our website, and where appropriate, notified via email. Continued use of the Site or Services after such changes constitutes your acceptance of the revised policy.

11. External Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before submitting any personal data.

12. Contact Us

For questions about this Privacy Policy or how we handle your personal data, contact us at:
📧 Email: [email protected]

Last updated: July 3, 2025